Privacy policy

Last updated: 8th March 2026

AnimeHaven operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). AnimeHaven is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

1. Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with our store:

  • Contact Details: Name, billing address, shipping address, phone number, and email address.
  • Financial Information: Payment card information and transaction details (processed securely via our payment providers; we do not store your full credit card numbers).
  • Account Information: Username, password, security questions, and preferences.
  • Transaction Information: Items you view, put in your cart, purchase, return, or cancel.
  • Communications: Information you include when contacting our customer support.
  • Device & Usage Information: Information about your device, browser, IP address, and how you interact with or navigate our website (collected automatically via cookies).

2. How We Use Your Personal Information (Our Lawful Basis)

Under the UK General Data Protection Regulation (UK GDPR), we must have a valid lawful basis to process your personal data. We use your information for the following purposes:

  • To Provide Our Services (Contractual Necessity): We use your personal information to fulfill our contract with you. This includes processing payments, fulfilling orders, arranging shipping (including sharing your address with our dropship partners like heo, Nemesis, or our Print-on-Demand facilities), and providing customer support.
  • For Marketing and Advertising (Consent / Legitimate Interest): If you opt-in, we use your information to send you promotional emails or text messages. You can withdraw your consent at any time by clicking "unsubscribe."
  • Security and Fraud Prevention (Legitimate Interest): To authenticate your account, provide a secure checkout, and detect or investigate fraudulent activity.
  • Legal Reasons (Legal Obligation): To comply with applicable UK laws, such as maintaining accurate financial records for tax purposes.

3. How We Disclose Personal Information

We do not "sell" your personal data. However, we may share your personal information with trusted third parties to run our business properly:

  • Service Providers: We share data with Shopify (our platform provider), payment processors (like PayPal or Stripe), and our fulfillment/shipping partners (like Royal Mail, Evri, and our distributor warehouses) strictly to get your orders to you.
  • Legal Compliance: We may share information to comply with any applicable legal obligations, search warrants, or similar lawful requests for information we receive, or to otherwise protect our rights.

4. Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our store to provide and improve their services. Information you submit will be transmitted to and shared with Shopify, and may be transferred outside of the UK to countries like the United States or Canada, utilizing recognized transfer mechanisms like Standard Contractual Clauses. To learn more about how Shopify uses your data, visit the Shopify Consumer Privacy Policy.

5. Security and Retention

We take reasonable steps to protect your personal information. However, no security measures are 100% impenetrable, and we cannot guarantee "perfect security."

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, such as providing you with our Services, resolving disputes, and complying with our legal and tax obligations (typically 6 years for financial records).

6. Your UK GDPR Rights

If you are a resident of the United Kingdom, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete information.
  • Right to Erasure: You can request that we delete your personal data (subject to certain legal exceptions).
  • Right to Restrict or Object: You can ask us to stop or restrict our processing of your data for certain purposes (such as direct marketing).
  • Right to Data Portability: You can request a copy of your data in a machine-readable format.

To exercise any of these rights, please contact us at support@animehaven.co.uk. We will not discriminate against you for exercising your privacy rights.

7. Complaints

If you have concerns about how we process your personal information, please contact us first so we can try to resolve the issue.

If you remain unsatisfied with our response, you have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner’s Office (ICO). You can contact them at: www.ico.org.uk.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this website and update the "Last updated" date.

9. Contact Us

For the purposes of the UK GDPR, AnimeHaven is the data controller of your personal information. If you have any questions, please contact us:

  • Business Name: AnimeHaven
  • Business Address: 4th Floor, 18 St. Cross Street, London, England, EC1N 8UN, United Kingdom
  • Available (Mon-Fri): 9am-5pm
  • Email: support@animehaven.co.uk

  • Phone Number (UK): +447488331007